Shipping policy

Shipping Policy

Processing Time
All orders are processed within 3–5 business days unless otherwise stated (such as during preorders or dye-to-order releases). Processing times may be extended during high-volume periods.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location and selected shipping method.

We currently ship via USPS and/or UPS. Delivery times are estimates and are not guaranteed.

Estimated Delivery Times

  • Domestic (U.S.): 3–7 business days after shipment

  • International: 7–21 business days after shipment

Delays may occur due to carrier issues, weather, or customs processing and are outside of our control.

Lost, Stolen, or Delayed Packages
Once your order has been shipped and accepted by the carrier, KnitWise Fibers is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, please contact the carrier directly to file a claim.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address:

  • The customer is responsible for reshipping costs

  • Original shipping fees are non-refundable

International Shipping
International customers are responsible for any customs duties, taxes, or import fees required by their country.

We are not responsible for delays caused by customs.

Preorders & Dye-to-Order Items
Orders that include preorder or dye-to-order items will ship once all items are ready.

Estimated turnaround times for these items will be listed in the product description.

Shipping Insurance (Optional)
Shipping insurance may be available at checkout. If selected, claims for lost or damaged packages can be filed and reimbursed through the carrier.

Questions
If you have questions about your order or shipping, please contact:
alycia@knitwisefibers.com